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Terms & Conditions

Last updated: February 2025

These Terms & Conditions ("Terms") govern your use of Hotbook.app ("Hotbook", "we", "our", or "us"). By using our website, you agree to these Terms.

1. Nature of Service

Hotbook is a hotel reservation facilitation platform. We do not own or operate hotels.

We provide:

  • Pay-at-hotel booking discovery
  • Free-cancellation hotel listings
  • Proof reservation service
  • Auto-cancel protection (where enabled)

All hotel stays are subject to the hotel's own terms and policies.

2. Booking Modes

Reserve for Proof

  • Temporary reservation service
  • Intended for documentation purposes
  • Subject to hotel cancellation policies
  • Includes optional auto-cancel protection

Book to Stay

  • Standard hotel booking
  • Pay at property
  • Subject to hotel terms

3. Agent Access

Hotbook is a business-to-business tool for approved travel agents. New accounts are pending until an administrator grants agent access.

Hotbook does not collect payment for hotel stays. All room charges are paid directly at the property unless otherwise stated by the hotel.

4. Auto-Cancel Protection

When enabled, Hotbook will attempt to cancel the reservation before the hotel's penalty window.

However:

  • Cancellation timing depends on supplier systems
  • Users remain responsible for reviewing deadlines
  • Hotbook does not guarantee penalty avoidance in all cases

Users should always verify cancellation policies.

5. Hotel Policies Control

All bookings remain subject to:

  • Hotel cancellation rules
  • No-show policies
  • Property terms

Hotbook displays supplier information but is not responsible for hotel policy changes.

6. User Responsibilities

You agree to:

  • Provide accurate information
  • Use the service lawfully
  • Review cancellation deadlines
  • Ensure compliance with visa or entry requirements

Hotbook does not guarantee visa approval or entry permission.

7. Prohibited Use

You may not:

  • Misuse the platform
  • Create fraudulent bookings
  • Attempt to bypass access controls
  • Abuse promotional or internal access
  • Interfere with system operations

We may suspend accounts for violations.

8. Limitation of Liability

To the maximum extent permitted by law, Hotbook is not liable for:

  • Hotel actions or policies
  • Visa decisions
  • Travel disruptions
  • Missed cancellations due to user error
  • Indirect or consequential damages

9. Modifications

We may update these Terms at any time. Continued use of Hotbook constitutes acceptance of the updated Terms.

10. Contact

Hotbook.app
Email: support@hotbook.app
Website: https://hotbook.app