Refund Policy

The Hotbook service fee (currently $8) is charged for:

• Reservation processing
• Monitoring
• Auto-cancel handling
• Platform usage

General Rule

The service fee is non-refundable once the reservation has been successfully created, except in the limited situations below.

A refund may be issued if:

• Hotbook fails to create the reservation
• A confirmed technical error occurs
• Duplicate charges occur
• The supplier rejects the booking immediately

Refunds are reviewed case-by-case.

Refunds will generally NOT be provided for:

• Change of mind
• Visa refusal
• Embassy decisions
• User-initiated cancellation
• Failure to travel
• Hotel policy changes
• Failure to read cancellation deadlines

The service fee covers the reservation service itself.

Hotbook typically lists pay-at-hotel properties.

Any charges made by the hotel (including no-show fees) are controlled by the hotel, subject to hotel policy, and not collected by Hotbook. Users must review hotel terms carefully.

If approved, refunds are typically processed within 5–10 business days, depending on the payment provider.

To request a review, email: support@hotbook.app

Include:

• Booking reference
• Registered email
• Description of the issue

Hotbook may update this Refund Policy at any time. Continued use of the platform indicates acceptance of the latest version.